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Security Guard Liability in Alberta: Why Knowing Your Legal Authority Matters

by Jessie Crozier 0 Comments
Security Guard Liability in Alberta: Why Knowing Your Legal Authority Matters

A customer refuses to leave a Calgary shopping centre. An individual becomes aggressive outside an Edmonton business. A security guard suspects someone of shoplifting but isn’t certain whether a crime has occurred.

What happens next depends on the decisions the security guard makes.

In Alberta, security guards are often responsible for responding to challenging situations involving people, property, and public safety. But having a responsibility to protect a location doesn’t mean having unlimited authority to intervene.

An unlawful arrest, inappropriate use of force, or discriminatory interaction can lead to serious legal consequences, including lawsuits, human rights complaints, and damage to professional reputations.

Two cases from British Columbia demonstrate how quickly security decisions can become costly legal problems.

Although these incidents occurred outside Alberta, the lessons are directly relevant to anyone working in the province’s security industry.

When Security Decisions Lead to Legal Consequences

Security guards regularly make decisions under pressure. In many cases, they have only moments to assess a situation and determine the appropriate response.

However, even when a guard believes they’re acting in the best interests of their employer or client, their actions must remain within the law.

The following cases demonstrate what can happen when those boundaries are crossed.

Metrotown Mall: An Unlawful Arrest Results in $1.8 Million in Damages

In 2019, security guards at Metropolis at Metrotown in Burnaby, British Columbia, confronted a young person they believed had previously been banned from the property.

The encounter escalated into an unlawful arrest, assault and detention.

According to the court proceedings, the guards pushed the individual down a set of stairs, detained them in a locked room and denied access to a telephone.

The defendants admitted liability for assault, false arrest and false imprisonment.

The individual suffered physical injuries and psychological harm.

In April 2026, a British Columbia court awarded approximately $1.8 million in damages, including $1 million in punitive damages against Paladin Security.

The court also criticized the security company’s handling of the incident, particularly its investigation and response to the misconduct.

The case highlights two important lessons for Alberta security professionals:

  1. Security guards must understand the legal grounds for arrest and detention before taking action.
  2. Security companies must respond appropriately when incidents or allegations of misconduct arise.

Canadian Tire: A Human Rights Complaint Leads to Organizational Changes

A separate incident at a Canadian Tire store in Coquitlam, British Columbia, raised concerns about racial profiling and discriminatory treatment.

In January 2020, Richard and Dawn Wilson, a father and daughter from the Heiltsuk Nation, were shopping while waiting for vehicle service.

During checkout, a security guard employed by Blackbird Security singled out Richard Wilson for a backpack search.

When Dawn Wilson questioned the treatment, a store employee responded with racist remarks.

The Wilsons subsequently filed a human rights complaint.

In May 2026, the matter was resolved through a settlement.

As part of the agreement, Blackbird Security acknowledged that its former employee had violated British Columbia’s Human Rights Code through racial profiling and discrimination.

The store acknowledged derogatory comments made by a former employee, while Canadian Tire Corporation acknowledged shortcomings in how the complaint was forwarded.

The settlement included confidential financial compensation, additional training, improvements to complaint-handling procedures, and commitments to objective, race-neutral loss-prevention practices.

Although the settlement was not a tribunal ruling following a full hearing, it demonstrated how discriminatory security practices can result in serious consequences for multiple organizations.

For Alberta security guards, the lesson is clear: security decisions must be based on objective facts and lawful authority, not assumptions about a person’s identity or background.

Understanding Security Guard Authority in Alberta

One of the most important responsibilities of a security guard is knowing what they are legally permitted to do.

Alberta security professionals operate within a framework of federal and provincial laws.

These include the Criminal Code of Canada, Alberta’s Security Services and Investigators Act, the Trespass to Premises Act, and the Alberta Human Rights Act.

Each serves a different purpose.

The Security Services and Investigators Act

Alberta’s Security Services and Investigators Act establishes the provincial framework for licensing and regulating security services and investigators.

Individuals working in regulated security roles must meet applicable licensing requirements.

However, holding a security licence does not give someone the same powers as a police officer.

Security guards remain responsible for understanding the legal limits of their role.

The Criminal Code of Canada

The Criminal Code contains provisions relating to arrest, self-defence, defence of property and circumstances in which force may be legally justified.

These provisions apply across Canada, including Alberta.

However, security guards must understand that their authority is limited and depends on the specific circumstances.

A security guard cannot lawfully arrest someone simply because they appear suspicious or refuse to cooperate.

Alberta’s Trespass to Premises Act

Trespassing concerns are common in security assignments.

Guards working at retail properties, office buildings, residential developments and other locations may be asked to address individuals who are not permitted on the premises.

Alberta’s Trespass to Premises Act establishes rules relating to unauthorized entry and remaining on certain premises.

However, the legislation does not provide security guards with unlimited authority to physically remove or detain people.

The appropriate response depends on the circumstances, the guard’s role, and applicable legal requirements.

Understanding the distinction between requesting that someone leave, enforcing property rules, and making a lawful arrest is essential.

The Alberta Human Rights Act

Alberta security guards must also understand their responsibilities relating to fair and non-discriminatory treatment.

The Alberta Human Rights Act protects individuals against discrimination in specified areas, including services customarily available to the public.

Security personnel should apply policies consistently and avoid making decisions based on protected personal characteristics.

These responsibilities are particularly important in public-facing assignments such as retail security, event security, and access control.

Four Situations Where Alberta Security Guards Need Sound Judgement

Legal responsibilities become much easier to understand when applied to situations guards may encounter on the job.

1. A Customer Refuses to Leave a Calgary Shopping Centre

Imagine you’re working security at a shopping centre in Calgary.

A customer has been asked to leave following a disagreement with store employees. The customer refuses and begins arguing with security personnel.

Your responsibility is to address the situation professionally and within the law.

A poor response would be to immediately grab the individual or threaten physical force simply because they refuse to cooperate.

A better approach involves:

  • Clearly identifying yourself and explaining the request.
  • Communicating calmly and respectfully.
  • Understanding the property’s policies and applicable trespass legislation.
  • Maintaining a safe distance.
  • Requesting assistance when appropriate.
  • Avoiding physical intervention without lawful justification.

The objective is to resolve the situation safely, not to create an unnecessary confrontation.

2. Suspected Shoplifting at an Edmonton Retail Store

You’re working loss prevention at an Edmonton retail location.

You notice a customer behaving suspiciously near a merchandise display.

You believe they may be stealing, but you haven’t clearly observed an offence.

Can you detain them?

Suspicion alone does not automatically provide lawful grounds for an arrest.

Security guards must understand the applicable Criminal Code provisions and follow appropriate loss-prevention procedures.

Common practices may include maintaining observation, documenting behaviour, and establishing evidence of an offence.

However, these practices are not a substitute for understanding the legal requirements for an arrest.

An unlawful detention can expose both the guard and their employer to serious consequences.

3. An Aggressive Attendee at an Alberta Event

Security guards frequently work at concerts, festivals, sporting events, and other public gatherings.

Imagine an attendee becomes verbally aggressive after being refused entry.

The individual raises their voice and challenges the guard’s instructions.

Although the situation may be uncomfortable, verbal aggression alone does not automatically justify physical force.

A professional response may include:

  • Maintaining a calm tone.
  • Explaining the reason for the decision.
  • Avoiding personal arguments.
  • Creating appropriate distance.
  • Calling for assistance if the situation escalates.
  • Following established emergency procedures when necessary.

Security guards should understand the legal requirements governing any physical intervention and prioritize de-escalation whenever appropriate.

4. A Complaint About Discriminatory Treatment

Imagine a visitor to a commercial property reports that they were singled out for additional screening because of their race or ethnicity.

How the guard and their employer respond matters.

The complaint should be treated seriously, documented appropriately, and referred through the organization’s established procedures.

Dismissing the concern or responding defensively can make an already difficult situation worse.

The Canadian Tire settlement demonstrates why organizations must have clear policies for fair treatment and meaningful complaint handling.

Why Communication Matters as Much as Legal Knowledge

Knowing the law is essential, but security guards also need the communication skills to apply that knowledge effectively.

A guard may have a legitimate reason to ask someone to leave a property.

However, the way that request is communicated can influence whether the interaction ends peacefully or becomes confrontational.

Professional communication includes:

  • Using clear, respectful language.
  • Listening before responding.
  • Explaining decisions without unnecessary accusations.
  • Avoiding threats or intimidation.
  • Remaining calm when others are upset.
  • Recognizing when to disengage or request support.

These skills are especially important in busy public environments where guards interact with people who may be frustrated, distressed, or unfamiliar with property rules.

De-escalation cannot prevent every incident, but it can help reduce unnecessary conflict and support safer outcomes.

The Risks of Using Force Without Legal Justification

One of the most serious mistakes a security guard can make is assuming that physical force is an acceptable way to gain compliance.

Canadian law recognizes limited circumstances in which force may be legally justified, including certain situations involving self-defence, defence of property and lawful arrests.

However, those circumstances are subject to specific legal requirements.

Security guards do not have unrestricted authority to use force because someone is difficult, uncooperative, or verbally aggressive.

Before any physical intervention, guards must understand the applicable legal standards, including whether their actions are necessary and reasonable in the circumstances.

Whenever appropriate, guards should prioritize:

  • Verbal de-escalation.
  • Maintaining a safe distance.
  • Seeking assistance.
  • Disengaging from unsafe situations.
  • Following established emergency procedures.

The Metrotown Mall case is a reminder of the serious consequences that can follow unlawful arrest and excessive force.

Liability Doesn’t Stop With the Individual Guard

Security incidents can expose several parties to legal consequences.

Individual Security Guards

Guards may face criminal charges, civil claims, disciplinary action, employment consequences or licensing concerns when they act unlawfully.

Security Companies

Employers may face liability relating to employee conduct, inadequate supervision, insufficient training or failures to respond appropriately to misconduct.

In the Metrotown case, the court’s criticism of Paladin Security’s organizational response contributed to substantial punitive damages against the company.

Property Owners and Clients

Businesses that hire security providers may also face legal exposure when their own actions, policies or failures contribute to an incident.

The Canadian Tire settlement demonstrates how multiple organizations can become involved in resolving complaints about security practices and the treatment of customers.

Responsibility depends on the circumstances, but professional security practices require cooperation and accountability at every level.

How Proper Training Helps Alberta Security Guards Reduce Risk

Alberta’s security industry includes a wide range of assignments, from retail and commercial properties to industrial sites, residential communities, and special events.

Each environment presents different challenges.

However, the need for professional judgement remains consistent.

Security guard training helps aspiring professionals develop foundational knowledge in areas such as:

  • Legal responsibilities and limitations
  • Professional communication
  • Conflict management and de-escalation
  • Observation and incident reporting
  • Emergency response
  • Personal safety
  • Ethical conduct

For individuals entering the industry, Alberta’s licensing process includes applicable training and examination requirements.

Completing the required training is an important step toward becoming licensed, but professional development shouldn’t end there.

Security guards should continue learning, stay informed about relevant laws, and follow current employer procedures throughout their careers.

Understanding what you’re legally permitted to do can help prevent mistakes that affect your career, your employer, and the people you’re responsible for protecting.

Professional Security Starts With Responsible Decisions

The Metrotown Mall and Canadian Tire incidents demonstrate how security decisions can have consequences that extend far beyond the original interaction.

An unlawful arrest can lead to substantial damages.

Discriminatory treatment can result in human rights complaints and organizational change.

Poor supervision and inadequate responses to misconduct can increase legal and reputational risks.

For Alberta security guards, the lessons are straightforward:

  • Know the limits of your legal authority.
  • Base decisions on objective facts.
  • Apply policies fairly and consistently.
  • Use professional communication and de-escalation.
  • Avoid unnecessary physical intervention.
  • Document incidents accurately.
  • Follow appropriate reporting and complaint procedures.

Security work requires confidence, but that confidence must be supported by knowledge, sound judgement and respect for the law.

At Alberta Guard Training, we help individuals take the first steps toward a career in security through accessible online training.

Whether you’re preparing to enter the industry or looking to strengthen your understanding of professional responsibilities, proper training provides an essential foundation.

Protecting people and property also means respecting their rights and knowing the limits of your authority.

Explore your security guard training options at AlbertaGuardTraining.ca.

References

Reading the Warning Signs: How Alberta Security Guards Can Recognize Escalating Behaviour

by Jessie Crozier 0 Comments
Reading the Warning Signs: How Alberta Security Guards Can Recognize Escalating Behaviour

A customer becomes increasingly frustrated after being asked to leave a store. Their voice gets louder, their fists begin to clench, and they take a step toward the security guard.

Is this simply someone expressing frustration, or is the situation becoming dangerous?

For security guards, recognizing the difference is an important part of staying safe on the job.

Physical confrontations don’t always happen without warning. Changes in body language, communication, and behaviour may provide clues that a situation is escalating.

These behaviours are often referred to as pre-assault indicators, and learning to recognize them is a valuable skill for anyone preparing to work in Alberta’s security industry.

Whether you’re assigned to a shopping centre, residential property, event venue or commercial building, the ability to assess behaviour and respond appropriately can help protect both yourself and the people around you.

Why Body Language Matters in Security Work

Security guards regularly interact with people experiencing frustration, stress, anger or emotional distress.

Most of these interactions never become violent.

However, some situations can escalate quickly, particularly when an individual feels challenged, threatened, or unwilling to cooperate.

A person may begin raising their voice, changing their stance, moving closer or making threatening statements.

Recognizing these changes gives security personnel an opportunity to reassess the situation before it becomes more dangerous.

It’s important to understand that body language isn’t an exact science. A single gesture doesn’t prove that someone intends to become violent.

Instead, guards should consider the overall situation, including what the individual is saying, how they’re behaving, and whether several concerning behaviours are occurring together.

Eight Pre-Assault Indicators Alberta Security Guards Should Know

The following warning signs are commonly discussed in pre-assault awareness training. Understanding them can help security guards identify situations that may require greater caution.

1. Repeatedly Looking at Specific Targets

During a conversation, someone may repeatedly glance at your face, hands, torso, or security equipment.

This behaviour is sometimes called target glancing.

In certain circumstances, it may suggest the individual is assessing your position or considering a physical action.

On-the-job example:

You’re speaking with someone who has been asked to leave a commercial property. They repeatedly glance at your radio, then back toward your face.

This doesn’t necessarily mean an attack is coming, but combined with threatening language or other unusual behaviour, it may warrant increased awareness.

2. Changing Their Stance

People sometimes adjust their posture before a physical confrontation.

They may turn their body sideways, position one foot behind the other, or raise their hands.

This sideways positioning is sometimes referred to as blading the body.

On-the-job example:

A security guard at an Alberta shopping centre asks an individual to stop behaving aggressively toward an employee.

The person turns sideways, raises their hands, and responds, “What are you going to do about it?”

The combination of threatening language and a change in posture suggests that the interaction may be escalating.

3. Clenching Their Hands or Jaw

Physical tension can become more noticeable when someone is experiencing heightened stress or anger.

Possible behaviours include:

  • Making fists
  • Repeatedly opening and closing their hands
  • Tightening their jaw
  • Grinding their teeth
  • Raising their hands toward their face

On-the-job example:

During an argument at an event, an attendee begins breathing heavily and repeatedly clenching their fists.

The guard should recognize the behaviour change and consider whether additional distance or support is appropriate.

4. Becoming Suddenly Quiet

A person who has been shouting or arguing may suddenly stop speaking.

Sometimes this means they’re calming down.

Other times, particularly when combined with threatening behaviour, the change may signal increased tension.

On-the-job example:

An individual has been loudly refusing to leave a property. Suddenly, they become silent and stare directly at the guard while maintaining a tense posture.

Rather than assuming the situation is resolved, the guard should continue assessing the individual’s behaviour.

5. Moving Into Personal Space

Distance is an important safety consideration during tense interactions.

Someone who repeatedly steps closer, leans forward aggressively, or refuses to respect personal boundaries may be increasing the risk of confrontation.

On-the-job example:

You’re speaking with an agitated individual at a residential property.

You take a step backward to maintain distance, but they immediately step forward.

When this happens repeatedly, it may indicate that the person is attempting to intimidate you or create an opportunity for physical contact.

Maintaining appropriate distance provides additional time to assess and respond.

6. Repeatedly Adjusting Clothing or Touching Their Face

Stress can cause people to make repetitive movements, sometimes called grooming gestures.

These might include:

  • Pulling up sleeves
  • Adjusting clothing
  • Rubbing the face
  • Running hands through the hair
  • Repeatedly touching the head

These behaviours are common and can have many explanations.

However, when they appear alongside threats, aggressive positioning, or other warning signs, they may contribute to a broader assessment of escalating risk.

7. Scanning the Surroundings

Someone involved in a tense interaction may begin repeatedly looking around.

They may glance toward exits, nearby people, security cameras, or objects within reach.

On-the-job example:

During an escalating disagreement, an individual repeatedly looks toward the building’s exit and then toward another security guard approaching the area.

The behaviour may have several explanations, but it provides an opportunity to reassess the environment and consider how the situation could develop.

8. Making Threats or Changing Their Tone

Verbal communication is one of the clearest ways an individual may indicate hostility.

Concerning statements might include:

  • “I wouldn’t do that if I were you.”
  • “You’re going to regret this.”
  • “Don’t come any closer.”
  • “I’d like to see you try.”

Changes in tone, volume, and speaking pace may also be relevant.

On-the-job example:

A guest at an event becomes increasingly argumentative after being told they cannot re-enter a restricted area.

Their voice becomes quieter but more threatening, and they begin moving closer to the guard.

The combination of verbal threats and changing physical behaviour may indicate a heightened risk.

Why Multiple Warning Signs Matter

Imagine you’re working security at a busy event.

An attendee becomes angry after being asked to leave.

At first, they’re simply arguing.

Then you notice several changes:

  • Their hands begin clenching.
  • They turn their body sideways.
  • They repeatedly move closer.
  • They begin making threats.

Each behaviour alone could have more than one explanation.

Together, however, they suggest that the situation may be becoming more dangerous.

Recognizing these patterns allows a security guard to consider safer response options before a confrontation becomes physical.

The goal isn’t to predict someone’s next move with certainty. It’s to identify increasing risk and respond professionally.

What Should an Alberta Security Guard Do When a Situation Escalates?

Recognizing potential warning signs is only the first step.

Knowing how to respond is equally important.

Maintain a Safe Distance

Where possible, create additional space between yourself and the individual.

Distance provides more time to assess changes in behaviour and react if necessary.

Avoid allowing an increasingly agitated person to repeatedly close the gap without reassessing your position.

Be Aware of Your Surroundings

Know where the nearest exits are located.

Avoid becoming trapped in a corner or confined space.

Pay attention to obstacles, nearby people, and potential hazards.

Your surroundings may influence which response options are safest.

Use Calm, Clear Communication

How you communicate can influence the direction of an interaction.

Use simple, respectful language and avoid escalating the situation through unnecessary arguments or confrontational remarks.

For example:

  • “I understand you’re frustrated.”
  • “Let’s give each other some space.”
  • “I want to help resolve this safely.”
  • “I’m going to ask my supervisor to assist us.”

Clear communication can help establish boundaries without unnecessarily increasing tension.

Request Backup Early

If an encounter is becoming increasingly hostile, follow site procedures for requesting assistance.

That may involve contacting another guard, a supervisor, or emergency services, depending on the circumstances.

Waiting until a situation becomes physical can limit the options available.

Recognize When to Disengage

Not every disagreement requires continued engagement.

In some situations, creating distance and requesting additional assistance may be the safest course of action.

Security guards should follow their training, legal responsibilities, and employer procedures when determining how to respond.

Applying These Skills Across Alberta’s Security Industry

Pre-assault awareness is relevant to many different security assignments.

Retail security: Guards may encounter customers who become aggressive when asked to leave a store or comply with property rules.

Event security: Large crowds, alcohol consumption, and disagreements between attendees can create situations where early recognition of escalating behaviour is valuable.

Residential security: Guards may respond to noise complaints, unauthorized visitors or disputes involving residents and guests.

Commercial properties: Security personnel may need to manage access concerns or interactions with individuals who refuse to follow site procedures.

Healthcare and public-facing environments: Guards may encounter people experiencing distress, confusion, or heightened emotions, requiring patience, communication, and careful risk assessment.

In each setting, the ability to recognize changing behaviour supports safer and more professional decision-making.

Training Builds the Foundation for Safer Security Work

Security work involves more than monitoring entrances and responding to alarms.

It requires observation, communication, sound judgement, and the ability to assess situations that may change without warning.

For aspiring Alberta security guards, developing an understanding of these responsibilities begins with proper training.

Alberta’s security worker licensing process includes required training and other eligibility requirements. Completing the appropriate training is an important step toward entering the profession.

At Alberta Guard Training, we help future security professionals take that step through accessible online security guard training.

The knowledge gained during training provides a foundation for understanding professional responsibilities, legal authorities, communication, and personal safety.

Recognizing pre-assault indicators is one example of how those skills apply in the real world.

The earlier you recognize a potential risk, the more opportunities you have to respond safely.

Start your Alberta security guard training and take the next step toward a career in security.

References

Blue Sheepdog. (n.d.). Pre-attack indicators. https://www.bluesheepdog.com/pre-attack-indicators/

Ti Training. (2025, June 20). Pre-attack indicators: A training guide to reading body language for law enforcement. https://titraining.com/blog/pre-attack-indicators/

Jewellery Store Robberies: What Alberta Security Guards Can Learn from High-Risk Retail Incidents

by Jessie Crozier 0 Comments
Jewellery Store Robberies: What Alberta Security Guards Can Learn from High-Risk Retail Incidents

A group enters a jewellery store wearing masks. Within seconds, display cases are smashed, merchandise is grabbed and the suspects are running toward an exit.

For a security guard, what happens next?

Videos of jewellery store robberies like these have attracted significant attention in Canada. They also tend to generate the same question from people watching online:

Why didn’t security stop them?

The answer isn’t as simple as it may appear from a short video clip.

High-risk retail incidents require security guards to consider public safety, potential weapons, their legal authority, employer procedures and the consequences of escalating an already dangerous situation.

For anyone completing security guard training in Alberta, jewellery store robberies provide a useful real-world example of why professional security requires much more than simply being willing to confront someone.

What Makes a Jewellery Store Robbery So Dangerous?

Smash-and-grab jewellery robberies can happen extremely quickly.

Several suspects may enter together, break display cases using hammers or other tools, take high-value merchandise and leave for a waiting vehicle.

The entire incident may be over in less than a minute.

The danger isn’t limited to the theft itself.

Some suspects involved in these types of robberies have carried chemical irritants, knives or firearms. Guards attempting to intervene may also be significantly outnumbered.

Now add a busy shopping centre to the situation.

Customers may be standing only metres away. Children and families could be walking through the area. Broken glass may cover the floor. Frightened people may begin running without knowing where the threat is coming from.

A guard has to process all of this information quickly.

That’s where training, situational awareness and professional judgement become critical.

Alberta Security Guards Need to Understand Their Role

People sometimes assume that a security guard has the same powers as a police officer.

They don’t.

Security guards operate within specific legal authorities and the policies and procedures established for their assignment.

That means a guard’s responsibility during a robbery isn’t simply to “catch the bad guy.”

The guard has to consider questions such as:

  • Is anyone in immediate danger?
  • Are weapons present?
  • How many suspects are involved?
  • Could intervention make the situation more dangerous?
  • What do site procedures require?
  • What information can be communicated to police?
  • How can customers and employees be moved away from the threat?

Professional security is about managing risk and protecting people — not creating an even more dangerous situation in an attempt to protect property.

What Authority Does a Security Guard Have to Make an Arrest?

Security guards need to understand both the authorities available to them and the limitations of those authorities.

Under Section 494 of the Criminal Code of Canada, private citizens, including security guards, have arrest authority in certain circumstances.

However, the existence of an arrest authority doesn’t mean attempting an arrest is appropriate in every situation.

Consider a jewellery store robbery involving several suspects carrying hammers, with the possibility that chemical irritants or other weapons are also present.

A guard attempting an arrest could put themselves, employees and members of the public at greater risk.

There are also potential legal consequences when an arrest isn’t lawful.

Understanding the law is therefore only part of the equation. Guards must also learn how to apply that knowledge appropriately to the circumstances in front of them.

Use of Force Requires Careful Judgement

The Criminal Code of Canada contains provisions relating to the use of force, self-defence and defence of property.

Section 25 addresses circumstances involving force used in the administration or enforcement of the law. Section 34 addresses defence of a person, while Section 35 addresses defence of property.

Whether force is legally justified depends on the circumstances.

During a fast-moving robbery, those circumstances may change within seconds.

A suspect who is fleeing may behave differently when confronted. Another suspect may be carrying a weapon that wasn’t initially visible. Members of the public may suddenly move into the area.

Security guards need to understand that the presence of stolen property does not automatically justify a physical confrontation.

People Are the Priority

A jewellery store may contain extremely valuable merchandise.

But no piece of jewellery is worth someone’s life.

That principle should remain at the centre of a guard’s risk assessment.

A physical confrontation can cause suspects to respond violently. A pursuit through a crowded shopping centre can put customers in danger. Chemical irritants can affect people well beyond their intended target. A getaway vehicle leaving at high speed can create another hazard outside.

The goal is to reduce harm.

Sometimes, that means the safest professional decision looks less dramatic than the public expects.

Observation Can Be More Valuable Than Confrontation

Security guards don’t need to physically apprehend someone to make an important contribution during an incident.

Observation is one of the most valuable skills a guard develops.

Before an incident, situational awareness may help identify unusual behaviour or circumstances worth monitoring.

During an incident, good observation can provide police with information such as:

  • Number of suspects
  • Physical descriptions
  • Clothing
  • Weapons observed
  • Direction of travel
  • Vehicle description
  • Licence plate information
  • Which entrance or exit was used

Those details can become extremely important to the investigation that follows.

This is one reason security guard training places such an emphasis on observation, communication, note-taking and report writing.

They may sound like basic skills in the classroom. During a serious incident, their value becomes much clearer.

Know the Property Before Something Happens

Preparation shouldn’t begin when the first display case is smashed.

A professional security guard should become familiar with their assigned site before an emergency occurs.

That means knowing entrances and exits, emergency routes, vehicle access points, areas where crowds tend to gather and locations where employees or members of the public can move to safety.

Guards should also understand the site’s emergency procedures.

What should happen if a weapon is observed?

What is the procedure for contacting police?

Are guards expected to pursue suspects?

When should a guard disengage?

How should surveillance footage be secured after an incident?

Questions like these are much easier to answer before an emergency than during one.

What Should Security Focus on During a Robbery?

Every incident is different, and a guard’s response must take into account their training, legal authority, site procedures and the circumstances unfolding in front of them.

During a violent robbery, life safety remains the priority.

That may mean directing customers away from the affected area, helping employees reach a safer location and contacting police.

Guards can also provide responding officers with concise, useful information.

Rather than simply reporting “there’s a robbery,” an observant guard may be able to communicate how many suspects are involved, whether weapons were seen, where the suspects are moving and what vehicle they entered.

Providing accurate information quickly can help police respond while avoiding unnecessary escalation.

After the Suspects Leave

The security response doesn’t end when the suspects disappear through the doors.

The area may now be a crime scene.

Customers and employees may be frightened. Someone may have been injured. Broken glass or other hazards may remain. Evidence could easily be disturbed.

Depending on site procedures, security may assist with securing the area, preserving surveillance footage, identifying witnesses and documenting what happened.

Detailed notes become especially important.

A security guard should be able to separate what they personally observed from information provided by someone else and record events as accurately as possible.

The resulting incident report may later assist management, police or other parties reviewing what happened.

Why Didn’t the Guard “Do Something”?

This is where public perception and professional security can look very different.

Someone watching a 20-second video online may see a guard standing several metres away while suspects run from a jewellery store.

They may assume the guard is doing nothing.

But what isn’t visible?

The guard may be calling police.

They may be communicating suspect descriptions.

They may be moving customers away from danger.

They may have observed a weapon.

They may be following a site procedure that specifically prohibits pursuing armed suspects.

They may be memorizing details that will later assist investigators.

Physical confrontation is only one possible action, and in a high-risk situation it may be the wrong one.

What Future Alberta Guards Can Take from These Incidents

Jewellery store robberies are dramatic examples, but the lessons extend to many types of security work.

Future Alberta security guards should understand the importance of:

Knowing your legal authority. Security guards need to understand what the law allows and where their authority ends.

Assessing risk. Before acting, consider what your actions could cause.

Prioritizing life safety. Protecting people takes priority over recovering property.

Maintaining situational awareness. Details matter before, during and after an incident.

Communicating clearly. Useful information can help coworkers, management, emergency services and police respond.

Following site procedures. Training provides a foundation, but guards must also know the policies and instructions for the property where they’re working.

Documenting incidents accurately. Good notes and reports can become an important part of what happens after an incident.

Most importantly, professional security requires judgement.

Knowing how to take action matters. Knowing whether you should take that action matters just as much.

Security Guard Training Prepares You to Make Better Decisions

Working in security isn’t about being the toughest person in the room.

It’s about understanding your responsibilities and making professional decisions when situations become difficult.

A high-risk robbery brings many of those responsibilities together at once: legal authority, observation, communication, public safety, risk assessment and documentation.

That’s why proper training is such an important first step toward working in the industry.

If you’re considering a career as a security guard in Alberta, completing the required training helps you build the knowledge you’ll need as you move through the provincial licensing process and prepare for real security work.

At Alberta Guard Training, our goal is to help future guards understand not only the requirements for entering the industry, but the responsibilities that come with the role.

Start your Alberta security guard training and take the next step toward becoming a licensed security professional.

References

Government of Canada. (1985). Criminal Code, R.S.C. 1985, c. C-46. Justice Laws Website. https://laws-lois.justice.gc.ca/eng/acts/C-46/index.html

Nielsen, K., & Lieberman, C. (2024, December 18). Jewelry thefts plaguing Toronto area funding ‘other forms of criminal activity’: police. Global News. https://globalnews.ca/news/10922836/smash-and-grab-robbery-rates-soar-toronto-area/

Apprehension Risks for Alberta Security Guards: Lessons from the Sault Ste. Marie Biting Incident

by AGT Staff
Apprehension Risks for Alberta Security Guards: Lessons from the Sault Ste. Marie Biting Incident

Theft apprehensions are one of the highest-risk tasks Alberta security guards face. From retail loss prevention to healthcare and event security, even routine arrests can escalate into sudden violence, including assaults, biting, and serious injury. This article examines the real risks of hands-on apprehensions for Alberta security guards, explains lawful arrest authority under the Criminal Code, and outlines best practices for use of force, de-escalation, and non-contact loss prevention. Designed for licensed Alberta security professionals, this guide focuses on safety, legal compliance, and practical decision-making that helps guards protect themselves while remaining professional and defensible.

5 Types of Conflict And How Security Guards Can Manage Them

by AGT Staff
5 Types of Conflict And How Security Guards Can Manage Them

Dealing with conflict is an everyday part of a security guard’s role. Whether you’re posted in a mall, hospital, residential, or commercial property, you’ll run into people who are unhappy about someone or something. Although they share many of the same characteristics, not all conflicts are the same. Your ability to recognize the type of conflict you are facing can help you to respond in a more effective and meaningful way.

In this post we will explore the five main types of conflict that security guards will face on the job. They are:

  1. Relationship-Based Conflict
  2. Data-Based Conflict
  3. Interest-Based Conflict
  4. Structural Conflict
  5. Values-Based Conflict

We will discuss what each type is, what it looks like, and provide effective strategies for managing it. Any conflict has the potential to escalate into a serious, and sometimes dangerous issue; which makes resolving it quickly a priority.

Relationship-Based Conflict

What it is:

This type of conflict stems from personal tensions, emotional baggage, or long-standing dislike between individuals. It’s less about what happened and more about how the people involved feel about each other. Relationship-based conflict often grows over time through a series of miscommunications, negative assumptions, and personality differences.

Why it matters:

You may find yourself caught in the middle of personal disputes between visitors, employees, tenants, etc. You may even become directly involved if you’re interacting with someone who has taken a dislike to you.

Example:

Alex, a retail store manager, feels like his assistant manager Jordan often ignores him. Alex thinks that Jordan is lazy, while Jordan feels Alex is rude and overbearing. During your patrol, you happen upon a verbal argument between them, where Alex is accusing Jordan of neglecting his duties. It seems to be escalating, so you approach and ask if you can help them.

How to help them:

  • Don’t take sides: Stay neutral and non-judgemental.
  • Use active listening: Give both parties uninterrupted time to explain their perspectives.
  • Acknowledge the emotions: You don’t have to agree with them, but you need to acknowledge how each is feeling in the moment.
  • Use calm, clear language: Choose your words and paraverbals carefully. Be sure not to sound sarcastic or demeaning.
  • Get help if needed: If you are unable to effectively mediate, refer them to another manager or supervisor.

Sample Approach:

“It sounds like there may have been a misunderstanding between the two of you. I’d like to help you, but first I need to understand what’s going on. I would like each of you to explain what has upset you. Who would like to go first?”

Data-Based Conflict

What it is:

This is what happens when people disagree on facts…what happened, what someone says happened, the interpretation of information, etc. Disagreements can arise from misinformation, a lack of information, or different interpretations of the same data.

Why it matters:

For security guards, documenting incidents is an important part of the job. This requires gathering, analyzing and then recording data. The accuracy and credibility of the information can vary greatly, depending on the source (video footage, eye witnesses, hearsay), the guard’s memory, bias, whether the witness has an incentive to protect themselves or someone else, etc. Ultimately, there is always the possibility that what is intended to be a true account of events can be open to interpretation and challenge.

Example:

Lisa, a mall security guard, reports an increase in loitering in the evenings. Her manager reviews security footage over the past week and observes no significant changes. They advise Lisa that she is incorrect in her observations, but she insists that the problem is getting worse.

How to manage data conflicts:

  • Stay objective: Focus on facts, not opinions or subjective information.
  • Review all credible sources: Cameras, logs, eye witness statements.
  • Acknowledge limitations: Cameras can have blind spots, people’s memories can be fuzzy or biased.
  • Seek clarification: Ask specific questions to dig deeper and uncover as much about the situation as possible.

Practical Tip: 

Compare and contrast multiple data sources. Look for data points that are supported across most, if not all sources, and identify any that are contradictory or unsupported across multiple sources. Information that can be corroborated by many sources is likely correct. Information that is harder to corroborate may be inaccurate, or require more scrutiny before being accepted as fact.

Interest-Based Conflict

What it is:

This type of conflict is based around the perception of competition. Each party believes that they need the same limited resources (time, space, control, food, water, etc.) and if the other person gets it, then they must do without.

Why is matters:

Interest-based conflicts are quite common when guards are enforcing rules, procedures, controlling access, etc. These situations often put the guard and subject at odds with one another, since the guard may be preventing the other person from doing what they believe they need to do.

Example:

At a mixed use commercial building, a security guard named Mike is tasked with strictly enforcing the parking rules. The management of the urgent care medical clinic (tenant) has complained that their patients have been having their cars towed when they park near the doors because they are in a rush. Now Mike is stuck between enforcing the rules fairly, and keeping the clinic management happy.

How to manage it:

  • Identify each party’s core needs: Look beyond their positions and reactions for the underlying motivation. Find the need that is not being met.
  • Seek common ground: What factors can both sides agree on? Get them to agree on some things, and build on it from there.
  • Suggest win-win solutions: Use compromise and creativity to find solutions that meet most or all of everyone’s needs.
  • Be flexible within your authority: Know what you have the authority to do, and when it’s time to refer to a higher level authority like a supervisor.

Practical Tip:

Offer alternatives and need-based solutions that show that you are trying to work with the parties to solve the problem…not just enforcing rules. For instance, Mike might approach the landlord and propose that they create a short-term parking area specifically for the medical clinic’s clients.

Structural Conflict

What it is:

Structural conflict is caused by systems, policies, or environments, rather than the actions of individuals. Sometimes policies designed to address one issue end up creating others. 

Why it matters:

Security guards are often the ones responsible for enforcing policies and systems that they didn’t create. When people are inconvenienced by them, it is often the guard that takes the brunt of their frustration.

Example:

A new safety policy at a corporate office now requires everyone to pass through a metal detector upon entry to the building. The immediate consequence is a long line, delays, and angry employees complaining that the guards are moving too slowly.

How to manage it:

  • Acknowledge their frustration: Let people know that you recognize and understand how the situation is impacting them.
  • Clarify your role: Explain that the policy comes from corporate management, not from security.
  • Suggest constructive feedback channels: Provide them with contact information for who is responsible for the policy so that they can follow up with them directly. Alternatively, offer to pass the concerns on to them yourself.
  • Work with stakeholders to find efficiencies: As the boots on the ground with first-hand experience, suggest ways to speed things up, such as staggering the entry times.

Sample Approach:

“I know this line is frustrating. This process was implemented by management to help keep everyone safe. If you’d like to share your feedback, I’d be happy to direct you to the right person.”

Values-Based Conflict

What it is:

This conflict stems from differences in beliefs, cultures, ethics, etc. It’s not about data, rules, or resources. It goes much deeper than that, to identity, principles and a person’s sense of right and wrong.

Why it matters:

Security guards may be required to enforce rules that clash with someone’s religious or cultural beliefs and/or norms. These beliefs run deep, and can lead to intense emotionally charged responses.

Example:

Security at an airport asks a passenger wearing a religious face covering to remove it for identification verification purposes. The passenger’s cultural beliefs forbid her to show her face in view of the public, leading to a tense conflict between the need for safety vs. the need for adhering to cultural norms.

How to manage it:

  • Be respectful, not dismissive: Acknowledge the other person’s values.
  • Seek compromise: Can the rules allow for exceptions? Can the person’s values be flexible in the face of sound reasoning for the rule in question?
  • Explain the reasoning behind the rule: Help the person see the “why” behind the “what”. Understanding what the rule is meant to achieve can sometimes bring clarity to the situation and encourage cooperation.
  • Use privacy when needed: People’s personal beliefs are just that…personal. If necessary, move the conversation to a more private setting to avoid embarrassment.

Sample Approach:

“I understand that it is important that you not expose your face in public, but for safety reasons we are required to verify everyone’s identity prior to boarding the plane. Would you be willing to accompany one of our female agents to a private room and show her your face?”

Conclusion

Security guards work in dynamic, high-pressure environments where conflicts of all types can arise at any moment. When conflict can’t be avoided, understanding the type of conflict you’re dealing with will allow you to manage it professionally and effectively.

Key Takeaways:

  • Stay calm and professional: Emotions are like fuel for conflicts. Managing yours removes some of that fuel.
  • Listen before acting: Most of the time, people want to be heard more than they want to be right.
  • Adapt your approach for the type of conflict: Strategies that work for data conflicts will not necessarily work for value-based ones.
  • Know your authority…and limitations: Keep within the bounds of your authority when enforcing rules and offering solutions.
  • Ask for help: Sometimes, higher-level intervention is needed. Remember, the goal is conflict resolution. Utilize whatever resources are available.

By understanding the different types of conflict, and effective conflict management strategies, you’ll be protecting not only the property, but also the people and relationships within it.

When a Security Guard Shift Turns Deadly: Lessons for Alberta Security Guards from the Death of George Fernandez

by AGT Staff
When a Security Guard Shift Turns Deadly: Lessons for Alberta Security Guards from the Death of George Fernandez

Introduction

Most shifts as an Alberta security guard are routine.

You patrol, check doors, greet tenants, or maybe help someone find their car keys. In Calgary, Edmonton, Red Deer, or Fort McMurray, the job is often quiet and uneventful.

But the reality of security work is that you are always one interaction away from danger. A routine encounter can escalate without warning. Tragically, that’s what happened in Calgary in March 2025, when security guard George Fernandez lost his life after a brief confrontation.

This case is a sobering reminder for every security guard in Alberta—whether you work in apartment buildings, hospitals, retail stores, or the oil and gas sector—that preparation, training, and safety must come first.

What Happened to George Fernandez?

George Fernandez, a 73-year-old Calgary security guard, worked at the same apartment building where he lived.

  • Date of incident: March 13, 2025
  • Event: A woman entered the lobby and attempted to steal packages and a laptop.
  • Confrontation: George approached her. A physical struggle followed, and he was pushed to the ground.
  • Outcome: George struck his head, was hospitalized, and died the following day.

The suspect, Amanda Ahenakew, was later arrested and charged with manslaughter.

This wasn’t a violent gang attack or armed robbery. It was a simple push—yet it ended a man’s life.

Lessons for Alberta Security Guards

1. Maintain a Reactionary Gap

Always keep at least six feet of space between yourself and a subject. Don’t stand directly in front of them or block their exit. Use open-hand positioning to protect yourself if needed.

2. Don’t Underestimate “Low-Risk” Sites

Many Alberta guards work alone in apartment complexes, office towers, or retail stores where risk is perceived as low. But these environments can quickly become high-risk when crime, intoxication, or mental health issues are involved.

3. Use De-Escalation First

Confrontation often escalates situations. Instead, use tactical communication:

  • Introduce yourself
  • Keep your voice calm and professional
  • Avoid language that corners or threatens the subject
  • Give them a way out

4. Have Backup & Check-In Systems

Working alone is common, but also dangerous. In Alberta, companies should:

  • Use check-in policies (radio, phone, or app)
  • Require guards to notify supervisors before and after risky interactions
  • Encourage teamwork wherever possible

5. Be Ready for Emergencies

Every guard in Alberta should know:

  • Basic first aid
  • How to summon EMS and police quickly
  • How to secure a scene without putting themselves at further risk

Key Takeaways for Alberta Security Guards

Security in Alberta is not just about wearing a uniform—it’s about skills, awareness, and preparation. The tragic death of George Fernandez highlights that:

  • De-escalation skills are your first line of defense
  • Situational awareness helps you recognize pre-assault indicators
  • Emergency response training ensures you can react effectively when things go wrong

Conclusion

George Fernandez was simply doing his job when a theft turned deadly. His story is a reminder that no security guard in Alberta is immune from danger, even in ordinary settings like apartment lobbies.

Ask yourself:

  • Do I have the training to de-escalate an aggressive subject?
  • Do I always maintain safe distance and positioning?
  • Do I have an emergency plan if things go wrong?

If the answer is “not always,” it may be time to invest in professional training. At SecurityGuardCourse.ca, we provide Alberta Security Guard Training, Use of Force & De-Escalation, and Loss Prevention programs designed to keep you safe and job-ready.

👉 Don’t wait for a tragedy to highlight the gaps in your training. Strengthen your skills today and protect yourself, your site, and the people you serve.

Empathy: The Alberta Security Guard’s Secret Weapon

by AGT Staff
Empathy: The Alberta Security Guard’s Secret Weapon

Security guards in Alberta are often the first line of defense in situations that involve conflict, aggression, or heightened emotions. Whether it’s a guard patrolling downtown Calgary office towers, responding to incidents in Edmonton’s West Edmonton Mall, assisting in hospital emergency rooms, or managing access at oil and gas sites in Fort McMurray, the role requires not only vigilance but also strong communication and conflict management skills.

At the heart of these skills lies something deeply human: empathy.

Empathy allows Alberta security professionals to understand and respond to the emotions, motivations, and perspectives of others. By incorporating empathy into daily interactions, guards can better manage conflicts, de-escalate tense situations, and ensure safer outcomes—all while complying with the standards set under Alberta’s Security Services and Investigators Act (SSIA).

What is Empathy?

Empathy is the ability to understand and share another person’s emotional experience. For security professionals, empathy goes beyond being polite—it’s about recognizing the deeper drivers of behaviour.

There are two key types of empathy:

  • Affective Empathy: Actually feeling the emotions of another person. Example: A guard encounters a parent in Edmonton’s Kingsway Mall whose child has gone missing. If the guard is also a parent, they may directly feel the parent’s panic and urgency.
  • Cognitive Empathy: Understanding another’s emotions and perspective without necessarily experiencing them. Example: A guard without children still recognizes the fear and stress in a parent’s voice when their child is missing and adjusts their approach accordingly.

Both affective and cognitive empathy are vital tools for Alberta security guards, as they help identify the root causes of conflict and reduce the need for confrontational behaviour.

Why Empathy Matters in Alberta Security

Alberta’s security environment is diverse. Guards work in shopping centres, corporate offices, public events, healthcare facilities, construction sites, and industrial zones. Across all these environments, empathy is a frontline skill that:

  • Supports De-escalation: By acknowledging frustrations, fears, or confusion, guards reduce perceived threats and calm emotions.
  • Builds Rapport: Empathy fosters trust, which makes cooperation more likely—critical when dealing with the public in cities like Calgary and Edmonton.
  • Improves Communication: Guards who communicate with empathy reduce misunderstandings and prevent small issues from spiraling into larger incidents.

Alberta Scenario Example:

An already frustrated visitor at Foothills Medical Centre in Calgary becomes more agitated when surrounded by multiple guards. A lead guard notices the visitor’s discomfort, asks other officers to step back, and calmly reassures the person of their safety. The shift in tone and physical space often de-escalates the situation.

How Alberta Security Guards Can Cultivate Empathy

Empathy isn’t something you either have or don’t have—it can be developed. For Alberta security professionals, practicing empathy is just as important as physical presence or legal knowledge. Here’s how:

  • Develop Active Listening Skills: Fully engage, acknowledge feelings, and restate to confirm understanding.
    Example: A visitor at the University of Alberta campus complains about confusing signage. A guard acknowledges their frustration before helping them navigate.
  • Find Common Ground: Shared experiences reduce barriers.
    Example: When a Calgary Flames game attendee complains about high parking fees, a guard mentions that even staff pay for parking, shifting the dynamic from adversarial to relatable.
  • Imagine Yourself in Their Situation: Consider how you would feel in the same circumstances.
  • Use Cooperative Language: Phrases like “How can we resolve this together?” replace commands with collaboration.
  • Self-Reflect: After encounters, review how empathy could have changed outcomes.
  • Role-Play Scenarios: Many Alberta security training programs use scenario-based practice to strengthen communication.
  • Practice Mindfulness: Stay aware of your own emotions so you can better read others.

Empathy in Real-Life Alberta Security

  • Disoriented Visitor in Edmonton: A guard at Rogers Place notices a frustrated visitor looking lost. Instead of giving directions abruptly, the guard says, “Looks like you may be a little turned around—can I help you find your way?” The empathy diffuses frustration immediately.
  • Aggression in a Calgary Hospital: A patient in an emergency waiting room yells about long wait times. Instead of demanding they calm down, a guard empathizes: “I know it’s frustrating—I’ve had to wait myself, and it’s tough. Let me check for an update for you.” Acknowledging the frustration builds trust and reduces aggression.
  • Oil Sands Worksite Tensions: A worker denied access due to missing PPE reacts angrily. A security guard empathizes by recognizing the worker’s fatigue and frustration while firmly restating safety requirements. The empathetic approach avoids escalation while maintaining compliance.

Conclusion

For Alberta security guards, empathy is much more than a “soft skill.” It’s a core competency that strengthens conflict resolution, compliance, and professionalism in every sector—from Calgary corporate offices to Edmonton shopping centres to northern Alberta oil fields.

By applying empathetic strategies such as active listening, perspective-taking, cooperative language, and continuous self-reflection, guards can create safer environments while maintaining positive interactions with the public.

At Security Guard Course , we emphasize empathy and communication as key elements of our training programs. These skills not only keep guards safer but also improve professionalism across the province’s security industry.

👉 Looking to build your empathy and communication skills while meeting Alberta licensing requirements under the SSIA? Start your training today at SecurityGuardCourse.ca.

Non-Contact Apprehensions in Alberta: The New Standard for Retail Loss Prevention

by AGT Staff 0 Comments
Non-Contact Apprehensions in Alberta: The New Standard for Retail Loss Prevention

Retail theft continues to rise across Alberta, posing significant challenges for retailers and loss prevention professionals (LPPs). As theft techniques evolve, so do the strategies used to prevent them. One major shift in recent years is the growing adoption of non-contact apprehension policies—a hands-off approach increasingly becoming standard in Alberta’s retail security operations.

In this article, we explore the concept of non-contact apprehensions, why they are gaining momentum in Alberta, and the pros and cons of this emerging industry standard.

What Is a Non-Contact Apprehension?

A non-contact apprehension occurs when a loss prevention officer detains a suspected shoplifter using only verbal instructions, without any physical force or contact.

Instead of using handcuffs or attempting to restrain the individual physically, the LPP might say:
“You are under arrest for shoplifting. Please follow me to the security office to discuss the next steps.”

The LPP maintains a safe reactionary gap (6 feet or more), avoids threatening gestures, and relies on communication and cooperation to guide the suspect to the appropriate area for investigation.

Why Alberta Retailers Are Adopting Non-Contact Apprehension Policies

✅ 1. Improved Safety for Staff and Customers

Physical apprehensions come with significant risk. Injuries to staff, customers, and even suspects have occurred during hands-on arrests. A non-contact approach prioritizes safety, helping to reduce workplace incidents in Alberta’s retail environments.

✅ 2. Reduced Legal Liability

Under Canada’s Criminal Code (Section 494 and Section 25), LPPs and private citizens can make arrests using reasonable force. However, any use of excessive force can result in criminal charges or civil lawsuits—both for the individual and the retailer. Non-contact methods drastically lower this risk.

✅ 3. Protecting Public Image

In the era of smartphones and social media, any physical altercation can be recorded and posted online instantly. A recent example in Calgary involved a takedown by a security guard that sparked public backlash and a brand crisis. Regardless of legal justification, perception matters—especially in Alberta’s tightly-knit retail communities.

✅ 4. Training Gaps in the Security Industry

Many Alberta security guards and LPPs lack formal training in use-of-force techniques. Without proper certification and practice, physical arrests can become dangerous. Non-contact methods rely more on verbal de-escalation—skills that are easier to train and standardize.

How Non-Contact Apprehensions Work in Alberta Retail Environments

  1. Verbal Arrest Declaration
    • LPP identifies themselves and informs the suspect they are under arrest.
    • Example: “You are under arrest for theft. I need you to stay here and follow my instructions.”
  2. Clear Verbal Instructions
    • The suspect is guided to the security office or designated area.
    • They are informed of consequences for non-compliance, such as additional charges.
  3. Maintaining a Safe Distance
    • The LPP keeps a 6-foot reactionary gap to maintain safety and reduce escalation risk.
  4. Monitoring Behaviour
    • Watch for signs of agitation or intent to flee. Use de-escalation techniques to manage the situation.
  5. Waiting for Police
    • Secure the suspect in a safe area without physical restraint.
    • Do not block exits or engage if the suspect attempts to flee or becomes violent.

Challenges of Non-Contact Apprehensions

While this method offers many benefits, it also comes with limitations:

❌ Higher Risk of Suspect Escape

Without physical control, suspects can choose to flee. If offenders know they won’t be restrained, the deterrent effect may decrease.

❌ Limited Response to Aggression

If a suspect becomes combative, a non-contact approach may not be enough to manage the situation safely.

❌ Heavy Reliance on Communication Skills

Success depends entirely on the LPP’s verbal control, de-escalation ability, and situational awareness. This requires comprehensive training and ongoing support.

❌ Reduced Deterrence for Repeat Offenders

Experienced or professional shoplifters may see non-contact policies as a weakness, emboldening their behavior.

How Alberta Retailers Are Making It Work

✔ Enhanced LPP Training

Alberta retailers are investing in online and in-person training programs covering conflict resolution, tactical communication, and situational awareness.

✔ Advanced Surveillance Technology

Retailers are deploying AI-powered camera systems, facial recognition, and real-time monitoring to assist in theft detection and evidence collection.

✔ Police Partnerships

Retailers are building stronger relationships with local police departments in Alberta for quicker response times, shared intelligence, and joint prevention strategies.

Conclusion: Is Non-Contact Apprehension the Future of Loss Prevention in Alberta?

In the past, physical apprehensions were the norm—often effective, but risky. Today, Alberta’s retail sector is moving towards safer, more legally sound practices that prioritize staff safety and reduce liability.

While non-contact apprehensions come with certain drawbacks, they can be effective when paired with:

  • Strong communication skills
  • Clear policies and procedures
  • Ongoing LPP training
  • Modern surveillance technology

Looking for Loss Prevention Training in Alberta?

If you’re a loss prevention professional or security company in Alberta, explore our training programs on non-contact apprehension, use-of-force laws, conflict resolution, and more. Equip your team with the tools they need to safely and legally prevent retail theft.