Retail theft continues to rise across Alberta, posing significant challenges for retailers and loss prevention professionals (LPPs). As theft techniques evolve, so do the strategies used to prevent them. One major shift in recent years is the growing adoption of non-contact apprehension policies—a hands-off approach increasingly becoming standard in Alberta’s retail security operations.
In this article, we explore the concept of non-contact apprehensions, why they are gaining momentum in Alberta, and the pros and cons of this emerging industry standard.
What Is a Non-Contact Apprehension?
A non-contact apprehension occurs when a loss prevention officer detains a suspected shoplifter using only verbal instructions, without any physical force or contact.
Instead of using handcuffs or attempting to restrain the individual physically, the LPP might say:
“You are under arrest for shoplifting. Please follow me to the security office to discuss the next steps.”
The LPP maintains a safe reactionary gap (6 feet or more), avoids threatening gestures, and relies on communication and cooperation to guide the suspect to the appropriate area for investigation.
Why Alberta Retailers Are Adopting Non-Contact Apprehension Policies
✅ 1. Improved Safety for Staff and Customers
Physical apprehensions come with significant risk. Injuries to staff, customers, and even suspects have occurred during hands-on arrests. A non-contact approach prioritizes safety, helping to reduce workplace incidents in Alberta’s retail environments.
✅ 2. Reduced Legal Liability
Under Canada’s Criminal Code (Section 494 and Section 25), LPPs and private citizens can make arrests using reasonable force. However, any use of excessive force can result in criminal charges or civil lawsuits—both for the individual and the retailer. Non-contact methods drastically lower this risk.
✅ 3. Protecting Public Image
In the era of smartphones and social media, any physical altercation can be recorded and posted online instantly. A recent example in Calgary involved a takedown by a security guard that sparked public backlash and a brand crisis. Regardless of legal justification, perception matters—especially in Alberta’s tightly-knit retail communities.
✅ 4. Training Gaps in the Security Industry
Many Alberta security guards and LPPs lack formal training in use-of-force techniques. Without proper certification and practice, physical arrests can become dangerous. Non-contact methods rely more on verbal de-escalation—skills that are easier to train and standardize.
How Non-Contact Apprehensions Work in Alberta Retail Environments
- Verbal Arrest Declaration
- LPP identifies themselves and informs the suspect they are under arrest.
- Example: “You are under arrest for theft. I need you to stay here and follow my instructions.”
- Clear Verbal Instructions
- The suspect is guided to the security office or designated area.
- They are informed of consequences for non-compliance, such as additional charges.
- Maintaining a Safe Distance
- The LPP keeps a 6-foot reactionary gap to maintain safety and reduce escalation risk.
- Monitoring Behaviour
- Watch for signs of agitation or intent to flee. Use de-escalation techniques to manage the situation.
- Waiting for Police
- Secure the suspect in a safe area without physical restraint.
- Do not block exits or engage if the suspect attempts to flee or becomes violent.
Challenges of Non-Contact Apprehensions
While this method offers many benefits, it also comes with limitations:
❌ Higher Risk of Suspect Escape
Without physical control, suspects can choose to flee. If offenders know they won’t be restrained, the deterrent effect may decrease.
❌ Limited Response to Aggression
If a suspect becomes combative, a non-contact approach may not be enough to manage the situation safely.
❌ Heavy Reliance on Communication Skills
Success depends entirely on the LPP’s verbal control, de-escalation ability, and situational awareness. This requires comprehensive training and ongoing support.
❌ Reduced Deterrence for Repeat Offenders
Experienced or professional shoplifters may see non-contact policies as a weakness, emboldening their behavior.
How Alberta Retailers Are Making It Work
✔ Enhanced LPP Training
Alberta retailers are investing in online and in-person training programs covering conflict resolution, tactical communication, and situational awareness.
✔ Advanced Surveillance Technology
Retailers are deploying AI-powered camera systems, facial recognition, and real-time monitoring to assist in theft detection and evidence collection.
✔ Police Partnerships
Retailers are building stronger relationships with local police departments in Alberta for quicker response times, shared intelligence, and joint prevention strategies.
Conclusion: Is Non-Contact Apprehension the Future of Loss Prevention in Alberta?
In the past, physical apprehensions were the norm—often effective, but risky. Today, Alberta’s retail sector is moving towards safer, more legally sound practices that prioritize staff safety and reduce liability.
While non-contact apprehensions come with certain drawbacks, they can be effective when paired with:
- Strong communication skills
- Clear policies and procedures
- Ongoing LPP training
- Modern surveillance technology
Looking for Loss Prevention Training in Alberta?
If you’re a loss prevention professional or security company in Alberta, explore our training programs on non-contact apprehension, use-of-force laws, conflict resolution, and more. Equip your team with the tools they need to safely and legally prevent retail theft.