What is ProServe?
ProServe is Alberta’s responsible liquor service and sales program. It’s designed to help ensure that liquor is sold and served according to law and AGLC policies, and in a way that keeps customers, guests and others safe from alcohol-related harms.
Course Objectives
Completing ProServe will help you understand:
- Your duty of care to your customers or guests
- What your legal responsibilities are when serving or selling liquor
- How alcohol affects the body
- How liquor can affect people’s behaviour
- How to tell when a customer or guest appears intoxicated
- How to work as a team to sell and serve liquor responsibly
- How to refuse liquor sales or service to minors, and people who appear intoxicated
- Illegal activities that can happen at licensed premises and what you must do to keep people safe
Who Needs Proserve Certification?
ProServe certification is mandatory for full- and part-time legal-aged liquor industry workers employed or volunteering:
- In positions where liquor is provided under the authority of a Class A, B, D, E, F and Duty Free licence (excluding Class D – Sacramental Wine Resale licence):
- Licensed premises owners that are responsible for directly managing a licensed premises;
- Licensed premises managers, supervisors, retailers, bartenders, servers, greeters
and hosts; - Security staff (directly employed or contracted by the licensee); and
- Owners and managers of a company contracted to provide security.
How much is the training?
The ProServe course is offered online by the Alberta Government and costs $26.25.
Where is the training available?
Training is available online from Alberta Gaming, Liquor and Cannabis (the government agency that is responsible for enforcing the Gaming and Liquor Act and regulations along with its related policies.)
Where can I get more information?
More information and to sign up for the course visit this website.
ProTect Training
What is ProTect?
ProTect was developed to increase the safety of patrons and staff in licensed premises. This training will help security staff improve their observation and communication skills to prepare them better to prevent, defuse and manage customer disturbances before violence escalates.
Who needs the ProTect certification?
ProTect certification is mandatory for full-time and part-time industry staff working in a Class A Minors Prohibited premises and at a Commercial Public Resale Special Event in the following positions:
- All individuals who manage or supervise security staff
- Security staff (directly employed or contracted by the licensee), and
- Owners and managers of a company contracted to provide security.
The specific responsibilities associated with these positions are described in Sections 1.7.15 and 1.7.16 of the Liquor Licensee Handbook.
Course Objectives
Participants will learn:
- Roles and responsibilities of security staff
- Essential steps to controlling customer disturbances
- Strategies to stay in control of a bad situation
- Actions and behaviours to de-escalate disputes
- Principles for dealing with extreme situations
- The importance of keeping your cool, and
- Legal responsibilities and liabilities.
How much is the training?
The ProTect course is offered online by the Alberta Government and costs $0.00 (yes, the training is free)
Where is the training available?
The training is available online from the ALGC and you can sign up on this page.
Where can I get more information?
Full information on the ProTect course can be found on their website at this address – https://aglc.ca/training/protect-security-staff-training